To place an order with Emerlax, follow these instructions especially for custom made items:

• Select the metal plating & the style desired.
• Enter the word/name/initial desired in the personalization box (Letters & Numbers).
• If available and desired, enter the font number (See Above) to use in your item (Optional).
• Proceed at checkout, select the shipping method and make the payment.
• If you forget any information, contact us we will respond within 24 hours.

Shipping & Production Time

 Our current turnaround time for the production is about 7-10 business days upon ordering. Every item we make is custom made from the heart and well worth the wait. Once it's   ready we will ship your item as soon as possible with trackable number.

Domestic USA Delivery - Free Worldwide Shipping🇺🇸

    ■ Standard Delivery (7-10 Business Days): USPS Parcel Ground Shipping

    ■ Express Priority Shipping (4-7 Business Days ): USPS Priority Shipping

International Delivery - Free Worldwide Shipping🌎

    ■ Standard Delivery (7-15 Business Days): Royal Mail /4X Express Shipping/Others

    ■ Express Delivery (5-7 Business Day): FedEx/DHL Express Shipping

 Extra Information

• All domestic orders are shipped from our fulfilment centre in California, USA.
• All international orders are shipped from our international fulfilment centre as we want to offer FREE shipping to everyone.
• Expedited shipping upgrades do not change production time they only speed up the shipping process.
• All packages are shipped with a tracking number and a link to track directly.

Necklace Size Charts

Earrings Size Chart

Emerlax will replace or repair the item should you experience any defects in craftsmanship or breakage. All items are handcrafted and customized with care, we understand that these pieces are very sentimental and important, so If you do have an issue with your product, please feel free to contact us and we can solve the issue.If your package  is lost in the mail and you have not received it within delivery time, please email us and we will start the remaking process for your order.  HANDMADE : All of the metals & crystal  used on our jewelleries are all handset by our in house specialist. 

For any other problem contact us via email or chat, we will resolve any your issue as soon as possible.

Does your jewelry tarnish, rust or change color?

The color may become a bit darker than before as you wear it due the dust, but will not rust or fade as we plate them with real gold and silver.

What if I need a longer or shortet chain?

You can send a message and we will make the chain longer or shorter for your.

What if I need a longer or shortet chain?

You can send a message and we will make the chain longer or shorter for your.

What materials are your products made from?

Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, Stainless Steel , 14K Gold plated, Rose Gold, 18K real gold, or Swarovski Crystals or crystal diamonds embedded. You can identify the material from each individual product's description.